Return Policy

At PollyFabshoes, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we’re here to help.

Return Eligibility

Returns are accepted within 30 days of delivery.
Items must be unused, unworn, and in original condition.
Products must be returned with original packaging.
Items marked as final sale are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Used or damaged products caused by improper use

Return Process

To request a return, please contact our support team at:

th2575206@gmail.com

Please include:

Order number
Reason for return
Photos of the product (if applicable)

Our support team will provide return instructions after reviewing your request.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method.
Refund processing may take 3–7 business days depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue as quickly as possible.